Your time matters, and so does ours. Please take a moment to review our appointment guidelines before booking to ensure a smooth and enjoyable experience at Gemini Beauty Clinic.
We are committed to providing every client with a personalized, uninterrupted experience. To respect everyone's time and maintain our appointment schedule, the following guidelines apply to all bookings.
Booking & Appointment Guidelines
All appointments can be conveniently booked online through our Fresha booking platform.
A $30 deposit is required to secure your appointment.
Your appointment is not confirmed until the required deposit has been received.
Please ensure you select the correct service when booking.
If you are unsure which treatment is right for you, please contact us before reserving your appointment.
01. Booking Your Appointment
We understand that schedules can change. If you need to cancel or reschedule, we kindly require at least 48 hours' notice. To keep things fair and consistent for all clients, the following guidelines apply:
More than 48 hours' notice: Your original $30 deposit can be transferred toward one rescheduled appointment, provided the new appointment is booked and attended within 7 days of your original appointment date.
One-time rescheduling allowance: Your original deposit may only be transferred once. This allowance applies to one rescheduled appointment only.
Additional rescheduling: If you choose to reschedule your replacement appointment for any reason, a new $30 deposit will be required, regardless of how much notice is provided.
Less than 48 hours' notice: Cancellations or rescheduling requests made within 48 hours of your appointment are subject to a 50% service fee, and a new $30 deposit is required to secure another appointment.
Please note that deposits are non-transferable beyond the one-time rescheduling allowance and cannot be carried forward indefinitely.
02. Cancellations & Rescheduling
We ask that all clients arrive on time to ensure their treatment can be completed without compromising the quality of service.
Please plan to arrive at your scheduled appointment time.
Arrivals exceeding 15 minutes late will be considered a missed appointment and may be cancelled.
A 100% service fee will apply to appointments cancelled due to late arrival.
03. Late Arrivals
04. Deposits & Payments
A $30 deposit is required at the time of booking.
Remaining service balances are payable at the conclusion of your appointment.
We accept cash, debit, and credit card payments. Additional processing fees automatically applied to digital payment methods.
E-Transfer payments are not accepted.
05. Lash Extension Refills & Foreign Refills
To maintain the fullness, retention, and overall quality of your lash extensions, please review the following refill guidelines before booking.
Refills must be booked within 3 weeks (21 days) of your previous lash appointment. At least 50% of your original lash extensions must remain at the time of your refill appointment. Refill appointments booked beyond the 3-week refill window or arriving with less than 50% of extensions remaining will automatically be charged at the full set rate. This ensures there is enough time to properly remove any remaining extensions, assess your natural lashes, and create a fresh, balanced set.
Foreign Fills: All lash extensions applied by another technician must be assessed before any refill work begins. We reserve the right to decline foreign fills based on the existing application, retention, and overall lash condition. If the existing extensions are deemed unsuitable or unsafe to work over, a professional removal followed by a fresh full set will be recommended and charged accordingly.